Americans with Disabilities Act

Font Size: + -

Feedback Print

Notice Under the Americans with Disabilities Act – ADA and Section 504 of the Rehabilitation Act of 1973

Accessibility Logo In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”) and Section 504 of the Rehabilitation Act of 1973 (“Section 504”), the City of Downey does not discriminate on the basis of disability in admission to, access to, or operations of its programs, services or activities. The City does not discriminate on the basis of disability in its hiring or employment practices. The City does not exclude or deny individuals with disabilities an equal opportunity to receive program benefits or services. If you need accommodations to access information or participate in City of Downey public meetings, programs or services, please contact the ADA/Section 504 Coordinator at the contact information listed below.

Non-Discrimination Statement

The City of Downey does not discriminate on the basis of disability in admission to, access to, or operations of its programs, services or activities. The City does not discriminate on the basis of disability in its hiring or employment practices. Questions, concerns, complaints or requests for additional information regarding the Americans with Disabilities Act may be forwarded to the City's ADA/Section 501 Coordinator as noted below.

ADA/Section 504 Coordinator

The ADA/Section 504 Coordinator is responsible for coordinating the efforts of the City of Downey to comply with Title II of the ADA and Section 504 and to review concerns, complaints or requests regarding access to City programs, services or activities. The City of Downey ADA/Section 504 Coordinator is:

Vaniah De Rojas, ADA/Section 504 Coordinator
City of Downey
11111 Brookshire Avenue
Downey, CA 90241
ADACoordinator@downeyca.org
T: (562) 299-6619
F: (562) 923-6388

California Relay Service 711

ADA Transition Plan

The Americans with Disabilities (ADA) requires public agencies to perform a self-evaluation of infrastructure, programs, and activities, and develop a plan for bringing infrastructure into ADA Compliance.

On January 23, 2018, the City Council received and filed the City of Downey ADA self-evaluation and transition Plan.

To view the City's ADA Transition Plan and the annual update reports, please click here: ADA Transition Plan.

Reasonable Accommodation Requests and Auxiliary Aides

The initial step in processing a request for reasonable accommodation and/or auxiliary aides under Title II of the ADA is by completing the City's Title II ADA Reasonable Accommodation Form and submitting it to the ADA Coordinator at 11111 Brookshire Avenue, Downey, CA 90241, ADACoordinator@downeyca.org, or Fax: (562) 923-6388. An accommodation is a reasonable modification or adjustment that enables a qualified person with a disability to enjoy the same access to City facilities, services, activities, and programs that are enjoyed by persons without disabilities.

Notification of at least 48 hours prior to the City program, service, or activity will enable the City to make arrangements to assure accessibility. If accommodations are needed for an event, please allow four (4) business days prior to the event to process your request and to make appropriate accommodations if they are approved.

The City is not required to take an action, including reasonable accommodation(s), to comply with the ADA if it would result in a fundamental alteration in the nature of a service, program, or activity, or the action would result in undue financial and administrative burdens.

ADA Complaint and Grievance Policy and Procedures

The City of Downey has adopted a formal ADA complaint and grievance policy and grievance form for prompt and equitable resolution of complaints alleging concerns, complaints or requests for access to City programs. The City’s Complaint and Grievance Policy and Grievance Form are provided below. Grievances can be submitted to the ADA/Section 504 Coordinator.

ADA Complaint and Grievance Policy and Procedures - Transit

Members of the public will contact the Transit Depot and MV Transportation (562) 904-7215, the contractor for the City of Downey, will try and resolve and verbally notify MV Transportation Operations Manager upon complaint. The Manager will take the call and if possible, send a road supervisor to assist a passenger. If MV Transportation Manager is not available, they will return the patron’s call within 24 hours and provide a resolution within 72 hours. MV Transportation has a reasonable modifications request policy as well as ADA policy and grievance procedure. The policy is available to patrons via the City’s website, Transit Depot, all vehicles and callers to dispatch. If this does not remedy the complaint or patron would like to file an ADA complaint or grievance with the City, the following will occur:

a) MV Transportation will notify the City’s Parks and Recreation Management Analyst and MV Transportation Operations Manager within 24 hours.

b) The City’s Parks and Recreation Management Analyst will notify the City’s ADA Coordinator, who records the complaint and notify the required agencies, and will follow the City’s established ADA policies and grievance procedures where applicable; and

c) The City’s Parks and Recreation Management Analyst will contact the patron within 48 hours and may need to work with the Department Head, City ADA Coordinator, MV Transportation Maintenance and MV Transportation Operations Manager to immediately fix and/or provide other accommodations to address the complaint. The City’s Management Analyst will respond back to the complainant within the City’s established ADA grievance guidelines (15 business days).

Website Accessibility

The City's website has been designed with the following accessibility guidelines in mind:

A chosen standard font is used throughout the site to be easily legible.
Whenever possible, live text is used instead of graphics to reduce the download time of pages and increase user control.
No information is exclusively conveyed using color. This doesn't mean that colors are not used to organize information: instead it means there are also other, non-color dependent ways in doing this.
Images and hyperlinks, where appropriate, have an alternative text attribute. This means when an image or hyper-links is conveying important information its content is described with an alternative text.
The City has attempted to specifically comply with Section 508 referring to website accessibility standards.
The City has embedded UserWay into its website to increase accessibility.
A PDF reader is needed to open and view all (PDF) documents.
To read PDF documents with a screen reader please link to the Access Adobe website, which provides useful tools and resources.

If you have any difficulty accessing the site or have any comments or feedback, please contact the City's ADA Coordinator.

How to Enlarge Font When Printing a City Web Page

Chrome

Click the 3 dot "Chrome" button on the upper right side and select "Print."
Then select "More Setting."
Under Scale, change "default" to "Custom."
Type in the scale percentage you want the web page to use.
Then select "Print."

Firefox

Click the 3 bar "Firefox" menu button on the upper right side and select "Print."
Using the "Scale" drop down menu on the top bar, select the scale percentage you want the web page to use. The larger the scale, the larger the text on the printout.
The select "Print" on the top bar and then "OK".

Internet Explorer

Right-click on the and click on "Command bar" to make your icons appear. Click the "arrow" icon next to the Printer button and select "Print Preview."
Using the "Shrink to Fit" drop-down menu on the top bar, select the scale percentage you want the web page to use. The larger the scale, the larger the text on the printout.
Click the "printer" icon on the top bar and then select "Print" to print your document.

PDF Documents

PDF documents have the same instructions as the above, however, the paper size and orientation may need to be adjusted to accommodate desired scaling. For City Council Agendas, 11X17 paper size at 130% scaling is optimal.

Resource

Disability Services Brochure & Adaptive Recreation Referral Guide

Submission of Complaint to Federal Department

Complainant may, at any time, submit a complaint directly to the U.S. Department of Justice, 950 Pennsylvania Avenue, NW, Washington, DC 20530-0001, (202) 514-2000

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader