City of Downey, CA
Home MenuTitle VI Nondiscrimination & Language Access Plan
Citywide Non-Discrimination Notice
The City of Downey affirms its commitment to Section VI of the Civil Rights Act of 1964:
"No person in the United States shall, on the ground of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subject to discrimination under any program or activity receiving Federal financial assistance."
The City has adopted a Citywide Language Plan and Title VI Transit Plan . The City’s Title VI Program focuses on fair and equitable access by the public and provides the policy direction necessary to ensure compliance with Title VI of the Civil Rights Act of 1964. If you have questions regarding the City's Title VI Language Access Plan, please contact : (562) 299-6619.
According to the U.S. Census the most frequently spoken languages in Downey are English, Spanish and Korean. As such the following forms and documents are listed in those three languages.
Notice of Non-Discrimination Title VI Notice - English
Notice of Non-Discrimination Title VI Notice- Spanish (En Espanol)
Aviso de la norma de la ciudad de Downey contra la discriminacíon - Español
Notice of Non-Discrimination Title VI Notice - Korean
이 웹 페이지의 한국어 번역을 요청하려면 (562) 299-6619로 연락하십시오.
Public Notice of Rights Under Title VI - Transit Services
Public Notice of Rights - Spanish
Aviso público de derechos - Español
Language Accommodation Requests
In compliance with Title VI of the Civil Rights Act, the City of Downey prohibits discrimination of any person in any of its program and services. If written language translation of City agendas or minutes, or for oral language interpretation at a City meeting is needed, contact (562) 299-6619, 48 business hours prior to the meeting.
En cumplimiento con el Título VI de la Ley de Derechos Civiles, la Ciudad de Downey prohíbe la discriminación de cualquier persona en todos sus programas y servicios. En caso de necesitar una traducción escrita de los órdenes del día o las actas de las reuniones de la ciudad, o para solicitar un intérprete oral para una reunion de la ciudad, comuníquese con el (562) 299-6619 en el horario de atención comercial, 48 horas hábiles antes de la reunión.
이 웹 페이지의 한국어 번역을 요청하려면 (562) 299-6619로 연락하십시오.
TITLE VI COMPLAINT PROCEDURES
SUBMISSION OF COMPLAINT
If a patron believes he/she has received discriminatory treatment on the basis of race, color or national origin, including limited English proficiency, by a city of Downey staff member or a staff member of a contract service provider (e.g. the transit contractor), the patron will have the right to file a complaint. Please complete the form below in as much detail as possible to file a complaint. This completed form must be submitted within 180 days of the incident. If you need help completing this form for any reason, please contact the City' Manager's Office at (562) 299-6619.
Citywide
Title VI Complaint Form - English
Title VI Complaint Form - Spanish
Formulario De Queja Del Titulo VI - Espanol
Title VI Complaint Form - Korean
Transit
Title VI Complaint Form - English
Title VI Complaint Form - Spanish
Formulario De Queja Del Titulo VI - Espanol
Title VI Complaint Form - Korean
이 웹 페이지의 한국어 번역을 요청하려면 (562) 299-6619로 연락하십시오.
COMPLAINT INVESTIGATION PROCESS - CITY (NON-TRANSIT RELATED)
- Submission of Complaint
If a patron believes he/she has received discriminatory treatment on the basis of race, color, religion, gender, age, national origin, disability (handled by a separate process), marital status, sexual orientation, or military status, including limited English proficiency, by a City of Downey staff member or a staff member of a contract service provider (e.g. the Transit contractor), the patron will have the right to file a complaint with the City. The complaint must be filed within 180 calendar days of the alleged incident. Title VI complaint procedures will be available in English, Spanish and Korean.
- Investigation of Complaints
Once filed, the City Manager’s Office, or its designee, will investigate the complaint. The investigation may include discussion(s) of the complaint with all affected parties, including witnesses, to determine relevant facts in the matter.
The City will only investigate complete complaints. If the City requires more information to initiate the investigation, the City may contact the complainant to request more information. The complainant has 10 business days from the date of the City’s request to provide requested information to the investigator or request more time to gather the information. If the complainant does not respond to the request within 10 business days, the City may administratively close the complaint. A reasonable extension may be provided by the City’s investigator, but the 10 business days’ time period remains in place from the date of extension. The City may also close the complaint if the complainant no longer wishes to pursue their complaint.
The City will commence an investigation within 10 business days of receipt of the complaint.
- Resolution of Case
After the investigation of the complaint is completed, the City will issue one of two letters to the complainant: a closure letter or a Letter of Finding (LOF). A closure letter summarizes the allegations, states that there was no finding of a Title VI violation, and that the case will be closed. An LOF summarizes the allegations and the factual findings of the investigation and provides that appropriate responsive action will be taken, including discipline or additional training of the staff member, contract staff, etc.
- Request for Reconsideration
The Letter of Finding will also notify the complainant of his/her right to submit a request for reconsideration regarding the results of the investigation. If the complainant disagrees with the City’s findings, the complainant may request reconsideration by submitting a written request to the City Manager’s Office within 10 business days of receipt of the City’s response. The complainant shall provide a detailed description of the request for consideration. The City will notify the complainant of its decision either to accept or reject the request for reconsideration within 10 business days. If the City agrees to reconsider the matter, the complaint shall be returned to the investigator for re‐evaluation in accordance with the "Investigation of Complaint" procedures described above.
- Appeal Process
If the request for reconsideration is denied, the complainant may appeal that decision by submitting a written request to the City Manager for final determination.
COMPLAINT INVESTIGATION PROCESS - TRANSIT
Per the FHWA Guidance Memorandum, Processing of Title VI Complaints, dated June 13, 2018, all Title VI complaints received by a sub-recipient (the City of Downey) will be forwarded to Caltrans (email to: Title.VI@dot.ca.gov) to be submitted to FHWA Division Office within one business day of receipt.
Similarly, if a complaint is received by an FTA sub-recipient (such as LA Metro), those are to be forwarded to the FTA for investigation or review (mail to: Federal Transit Administration- Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor – TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590).
The FHWA/FTA will then forward that complaint to the U.S. Department of Transportation Headquarters Office of Civil Rights (HCR) within one business day of receipt. If HCR determines a Title VI complaint against a sub-recipient can be investigated by a Caltrans, HCR may delegate the task of investigating the complaint to Caltrans. If Caltrans’ Office of Business & Economic Opportunity (OBEO) is delegated the responsibility of performing an investigation, OBEO has 90 days to investigate the complaint. If additional time is needed, OBEO will call the Complainant and inform them.
If more information is needed to resolve the case, the OBEO investigator may contact the Complainant. The Complainant has ten business days from the date of the letter to send the requested information to the investigator assigned to the case.
If the investigator is not contacted by the Complainant or does not receive the additional information within ten business days, OBEO with consult with HCR regarding the disposition of the complaint. Disposition of Title VI complaint will be undertaken by HCR, through either (1) informal resolution or (2) issuance of a Letter of Finding of compliance or noncompliance with Title VI. A copy of the Letter of Finding will be sent to all parties via the Division Office.
SUBMISSION OF COMPLAINT TO FEDERAL DEPARTMENTS
Complainant may, at any time, submit the complaint directly to the relevant Federal Department for investigation, including:
U.S. Department of Transportation, Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor – TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590, such a complaint must be filed within 180 calendar days of the date of the alleged discrimination.)
U.S. Department of Transportation, Federal Highway Administration, Office of Civil Rights, 1200 New Jersey Avenue, SE, 8th Floor E81-105, Washington, DC 20590. (202)366-0693, FHWA.TitleVIcomplaints@dot.gov
U.S. Department of Housing and Urban Development, One Sansome Street, Suite 1200, San Francisco, CA 94104, (415) 489-6400
U.S. Department of Justice, 950 Pennsylvania Avenue, NW, Washington, DC 20530-0001, (202) 514-2000
US Department of Homeland Security, Office for Civil Rights and Civil Liberties, Review and Compliance, 245 Murray Lane, SW., Building 410, Mail Stop #0190, Washington, DC 20528. Telephone: 866–644–8360
이 웹 페이지의 한국어 번역을 요청하려면 (562) 299-6619로 연락하십시오.